Title: ITSM/ITIL Certified SME

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking a highly skilled and experienced ITSM/ITIL Certified SME to join our team. In this role, you will be responsible for providing expertise in IT Service Management (ITSM) and ITIL practices, engaging with clients in a presale’s capacity, and delivering technical writing and IT solutions based on various technology stacks.

Responsibilities:

• Lead the design, implementation, and management of ITSM solutions using ITIL best practices and frameworks.
• Engage with clients to understand their IT service management needs and develop project proposals, including scope, timelines, and budgets.
• Provide expert advice on ITSM tools and technologies, such as ServiceNow and BMC Remedy, ensuring integration with clients' existing systems.
• Develop comprehensive documentation, including ITSM design specifications, process diagrams, and implementation plans, ensuring clarity and accuracy.
• Collaborate with sales and technical teams to create presentations and demonstrations, showcasing ITSM solutions and best practices.
• Oversee ITSM projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field with a focus on IT Service Management.
• ITIL certification (ITIL Foundation, Intermediate, or Expert) is required.
• 7+ years of experience in IT Service Management (ITSM) or a similar role, with a focus on ITIL practices.
• Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.
• Proven track record of successfully designing, implementing, and managing ITSM projects.
• Expertise in various IT technologies and domains, including:
  • IT service management (ITSM) frameworks and processes
  • Cloud computing (AWS, Azure, GCP)
  • IT technology stacks (VMware, Microsoft, Oracle, SAP, etc.)
  • Knowledge of deploying IaaS, PaaS, or SaaS solutions
• Strong understanding of industry best practices and emerging ITSM technologies.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic thinking and problem-solving skills.

Bonus points for:

• Experience in a client-facing role within an IT consultancy or advisory company.
• Relevant certifications in ITSM tools such as ServiceNow Certified Implementation Specialist or BMC Certified Professional.
• Experience with AI and machine learning technologies applied to ITSM.
• Proven track record of successfully leading large-scale ITSM projects.
• Strong understanding of business processes and the ability to align ITSM solutions with business objectives.

Title: Jr Associate (IT SME)

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking a motivated Jr Associate (IT SME) to join our team. In this role, you will support our senior consultants in providing expert advice and solutions across various IT domains. This position offers an excellent opportunity for professional growth and development in the field of IT consultancy.

Responsibilities:

• Assist senior consultants in client engagements, including gathering requirements, conducting research, and preparing presentations.
• Contribute to the development and documentation of IT solutions, including IT service management (ITSM), cloud computing, and cybersecurity.
• Support in the implementation and deployment of IT projects, ensuring adherence to timelines and quality standards.
• Collaborate with cross-functional teams to deliver comprehensive IT solutions aligned with client objectives.
• Assist in conducting technical assessments and audits, providing recommendations for improvement.
• Stay updated with industry trends and emerging technologies to enhance knowledge and contribute to client projects effectively.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT consulting, IT support, or a similar role.
• Knowledge of IT service management (ITSM) frameworks such as ITIL is a plus.
• Familiarity with cloud computing platforms (AWS, Azure, GCP) and their services.
• Basic understanding of cybersecurity principles and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a team environment.
• Proactive attitude with a willingness to learn and grow in the IT consultancy field.
• Strategic thinking and problem-solving skills.

Bonus points for:

• Experience in a client-facing role within an IT consultancy or advisory company.
• Experience with AI and machine learning technologies applied to ITSM.
• Proven track record of successfully leading large-scale ITSM projects.
• Strong understanding of business processes and the ability to align ITSM solutions with business objectives.

Title: Product Manager, Data Center Infrastructure

Reports to: Vice President of Professional Services Program Management
Location: Remote, East Coast preferred

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education accredited training courses have been successfully completed by over 90,000 data center professionals.

Uptime Institute, the Global Digital Infrastructure Authority^® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

About the role:

Uptime Institute is seeking a dynamic and experienced Product Manager to join our innovative team. The successful candidate, working in conjunction with the Uptime Institute team and the global ICT community will be responsible for the continued development and enhancement of UI Professional Services programs.

This is an exciting opportunity for a talented individual who is passionate about driving product innovation and shaping the future of data center resiliency.

Responsibilities:

• Responsible for the development of the short and long-term strategy for data centre design and infrastructure services including, driving requirements and improvement initiatives, developing roadmaps with actionable plans, leading cross-functional teams both internally and externally, and championing the execution and rollout of initiatives globally.
• Develop services designed to assist clients in enhancing the operational resiliency of their digital infrastructure across their IT estate: owned sites and third-party MSP, Cloud services, and Colocation suppliers.
• Own the lifecycle management of assigned products, from concept to launch and manage a continuously evolving Product Roadmap
• Produce growth and market share forecast for services under management and identify the market opportunities for Uptime’s Professional Services by region and industry.
• Assess the competitive landscape and industry trends to inform the development of high-value, innovative differentiated product and service solutions.
• Collaborate with internal Technical and Business Leads to define products and establish action plans aligned with corporate goals.
• Present plans and secure buy-in and investment from Executive Leaders.
• Define, standardize and report on Key Performance Indicators (installed base penetration by region/segment/compute venue and track revenue, margin, and profit contribution) that will help aid in the decision-making process and showcase results.
• Establish sales enablement process, training of technical and sales teams, product launch and ongoing marketing programs in partnership with relevant functional areas.
• Create go-to-market plans for new product launches and updates, working closely with marketing and sales teams to ensure successful execution.
• Build strong relationships with key customers to understand their needs, gather feedback, and drive continuous product improvements.

Experience:

This is a hands-on role aimed at improving our clients’ IT Estate's operational resiliency. An understanding of data center infrastructure is essential. The successful candidate will have exposure to developing and implementing data center programs in global organizations.

• Strong data center experience (Ideally first-hand experience of working in a data center, data center construction, or product management) obtained via a career in the data center industry.
• Knowledge of the latest infrastructure technology trends, and an appreciation of the opportunities and risks they present.
• Demonstrable experience of thinking creatively, generating innovative ideas, question the status quo at our clients’ operations and delivering effectively against challenging objectives.
• resiliency and reliability.
• Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs which require little to no rework.

Qualifications:

• 4+ years of experience as a technical product manager
• Preferred Engineering degree
• Proven product management experience in the Data Center industry.
• Results-oriented with a strong focus on driving business outcomes and delivering value to customers.
• Excellent analytical skills with the ability to gather and interpret data to make informed decisions.
• Self-starter with a strong work ethic, enjoys independent, hands-on work.
• Excellent planning, organizational, analytical, and problem-solving skills.
• Outstanding communication (verbal & written, public speaking) with strong interpersonal skills.

Title: Project Coordinator/PM (Mid-Level SME)

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking a dynamic and detail-oriented Project Coordinator/Project Manager (Mid-Level SME) to join our team. In this role, you will be responsible for managing IT projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards. This role requires strong client-facing skills, technical writing abilities, and a solid understanding of various technology stacks.

Responsibilities:

• Leadand Coordinate Projects: Plan, initiate, and manage IT projects, ensuring all project objectives and deliverables are met on time and within budget.
• Client Engagement: Act as the primary point of contact for clients during the project lifecycle, ensuring clear communication and understanding of project requirements.
• Documentationand Reporting: Develop and maintain comprehensive project documentation, including project plans, timelines, and status reports.
• Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure project alignment with business goals and objectives.
• Resource Management: Allocate and manage resources effectively, ensuring the rights kills are applied to project tasks and deliverables.
• Risk Management: Identify potential project risks and develop mitigation strategies to ensure project success.

Qualifications:

• Bachelor’s degree in project management, computer science, Information Technology, or a related field.
• 5+ years of experience in project management or coordination within the IT industry.
• Proven track record of successfully managing IT projects from inception to completion.
• Expertise in various IT technologies and domains, including:
  • IT technology stacks (VMware, Microsoft, Oracle, SAP, etc.)
  • Cloud computing (AWS, Azure, GCP)
  • IT service management (ITSM)
  • Knowledge of deploying IaaS, PaaS, or SaaS Cloud solutions
• Exceptional communication, presentation, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• PMP or PRINCE2 certification is a plus.

Bonus points for:

• Experience in a client-facing role within an IT consultancy or advisory company.
• Relevant certifications in project management or specific technology stacks.
• Familiarity with agile methodologies and tools.
• Strong understanding of business processes and the ability to align IT solutions with business objectives.

Title: Sales Manager

Reports to: Sales Director
Location: Madrid, Spain

Overview

LEET Security is the first Cybersecurity Rating Agency and manages the most reliable model to assess the level of cybersecurity implemented on services, allowing organizations to improve their preparedness and resilience and efficiently manage risks associated with supply chain.

We are part of Uptime Institute, the Standard bearer for Digital Infrastructure performance, proprietary of the Tier Standard used in the design, construction and operations of thousands of sites in more than 114 countries.

Position Sales/Business Development Manager

Senior representative of the company, showing solvency in the knowledge of our solutions and their adaptation to the needs of the market.

Participation in commercial strategy planning for the expansion of the customer base. Responsible for its execution.

Achievement of commercial meetings to establish long term relationships of trust and generation of business opportunities.

Identify business areas, changes, and trends in the market.

Maintenance of a realistic pipeline to achieve the objectives established by the company.

Hands-on involvement in all tasks associated with commercial activity: lead generation, participation in events, etc.

Skills and experience

• Five or more years of experience in sales of technology-related services in corporate environments, and negotiations with senior / CxO level customer contacts.
• Proven successes in the complete development of the entire business cycle, from planning to closing.
• University education.
• Self-motivating, responsible, proactive, and entrepreneurial character
• Good oral and written communication/presentation skills and interpersonal relationships.
• Excellent use of office tools and understanding of CRM systems.
• English level C1

What we offer

• Competitive salary.
• Agile and dynamic environment, in a company with innovative high-value services.
• Development opportunities in an environment with great international projection.

Title: Sales Manager - Pinakes

Reports to: Sales Director
Location: Madrid, Spain

Overview

LEET Security is the first Cybersecurity Rating Agency and manages the most reliable model to assess the level of cybersecurity implemented on services, allowing organizations to improve their preparedness and resilience and efficiently manage risks associated with supply chain.

We are an Uptime Institute Company, the Standard bearer for Digital Infrastructure performance, proprietary of the Tier Standard used in the design, construction and operations of thousands of sites in more than 114 countries.

Position Customer Success/Business Development Manager in Finance Sector

Background:

The finance Sector is highly regulated. In 2019, the European Banking Authority published their Guidelines on Outsourcing (EBA/GL/2019/02) with obligations for the Financial Entities to carry out cybersecurity audits on their important and critical suppliers. These were followed by EIOPA and ESMA (European Insurance and Securities and Markets Authorities) with same kind of obligations. Finally, the European Commission published in December 2023, the Digital Operational Resilience Act (known as DORA) which enforces the three sectors (broadly known as Financial Entities) to carry out regular and demanding supervisory activities over their supply chain.

LEET Security has developed a methodology to facilitate these supervisory tasks, with the involvement of most of the banks in Spain, and licensed it to the Centro de Cooperación Interbancaria (CCI), who manages it under the name of Pinakes^®. Most of the banks operating in Spain have already subscribed an adherence contract with CCI, to use the results of the cybersecurity audits of service providers, carried out by accredited audit companies and uploaded in the platform, as a valid system to comply with their supervisory obligations.

These can be met by simply asking their suppliers to go through the Pinakes^® audit and register the results in the platform. See the informative page here: https://asociacioncci.es/pinakes

However, and being a system of free usage for the banks (included with their CCI membership), the implementation of the internal procedures to request Pinakes^® audit as a standard supervisory mechanism is far from being a fact.

Objective of the position

Foster and influence the participating entities to increase the number of service providers and audited services in the platform.

To achieve this goal, we expect a strong interaction with the various departments in the entities with responsibility in the onboarding / contracting of service providers to achieve that these include requirements for Pinakes^® rating.

LEET Security’s objective is that these suppliers, at the request of their customers, demand our rating services to incorporate to the platform.

Insurance sector / International deployment:

The incorporation of the insurance sector to the Pinakes platform has been and is currently pursued by LEET Security. As insurance companies join the Pinakes^® platform, it will be a clear incentive for the suppliers to be rated. This also applies to the Securities and Markets actors.

As the regulations affect equally al the organizations for these sectors in the EU, the international extension is also an objective to be developed.

Position:

The successful candidate must have previous relationships with a number of professionals in financial institutions, with responsibilities in supply chain risk governance, and be able to leverage them to reach the actual decision makers who can incorporate the requirements for Pinakes rating on the onboarding/contracting processes.

We expect long sales/customer relationship experience within the financial sector, with the ability to be fast on your feet to quickly get up to speed to acquire a strong knowledge of LEET Security rating methodology and involved regulation, as well as the ability to transmit that knowledge to generate confidence from the organizations. All the activity will be directly supported by the management of LEET Security.

English is required at conversational level.

What we offer:

• Competitive salary.
• Agile and dynamic environment, in a company with innovative high-value services.
• Development opportunities in an environment with great international projection.

Title: Senior Cloud Architect (Private cloud focused)

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking an experienced Sr. Cloud Architect with a focus on private cloud solutions to join our dynamic team. In this role, you will be responsible for designing, implementing, and overseeing cloud architecture that aligns with our clients' business objectives. You will play a key role in client-facing presales activities, technical writing during delivery, and providing IT solutions based on a variety of technology stacks.

Responsibilities:

• Lead the development of IT architectures: Analyze client needs, define technology roadmaps, and design secure, scalable, and cloud-enabled solutions aligned with their business objectives.
• Deep dive into the latest technologies: Stay ahead of the curve in emerging technologies like AI, cloud computing, and automation, and advise clients on their strategic adoption.
• Bridge the gap between business and technology: Collaborate closely with stakeholders across business units to ensure IT solutions align with overall business goals and optimize efficiency.
• Mentor and inspire the team: Foster a culture of innovation and knowledge sharing,guiding architects and developers in their professional growth.
• Communicate effectively: Deliver clear and concise presentations to clients, stakeholders, and internal teams, both technical and non-technical.
• Manage projects with finesse: Oversee IT architectur eprojects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.

Qualifications:

• A degree in Computer Science, Informati on Technology, or a related field.
• 10+ years of experience as a Cloud Architect or in a similar leadership role.
• Proven track record of successfully designing, implementing, and managing complex IT projects.
• Expertise in various IT technologies and domains, including:
  • IT technology stacks (VMware, Oracle, Microsoft, SAP, etc.)
  • Cloud computing (AWS, Azure, GCP)
  • Disaster Recovery and Backup systems
  • IT service management (ITSM)
  • Knowledge of switching on-premises infrastructure to a cloud
  • Knowledge of deploying IaaS, PaaS, or SaaS Cloud solutions
• Strong understanding of industry best practices and emerging technologies.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic thinking and problem-solving skills.

Bonus points for:

• Relevant certifications such as VMware Certified Professional (VCP), OpenStack Administrator, Azure Solutions Architect, or equivalent.
• Experience with AI and machine learning technologies.
• Proven track record of successfully leading large-scale IT architecture projects.
• Experience in a client-facing role within an IT consultancy or advisory company.
• Strong understanding of business processes and the ability to align ITSM solutions with business objectives.

Title: Senior DBA Architect (Oracle/SAP focused)

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking an experienced and highly skilled Sr. DBA Architect with a focus on Oracle and SAP to join our team. In this role, you will be responsible for designing, implementing, and managing database architectures for our clients. You will engage with clients in a presale’s capacity, provide technical writing in the delivery phase, and ensure that our IT solutions are based on the latest technology stacks.

Responsibilities:

• Lead the design, implementation, and management of complex database architectures using Oracle and SAP technologies.
• Engage with clients to understand their business and technical requirements, and develop project proposals including scope, timelines, and budgets.
• Develop comprehensive documentation, including database design specifications, architecture diagrams, and implementation plans, ensuring clarity and accuracy.
• Provide expert advice on database solutions during the presales phase, collaborating with the sales team to create presentations and demonstrations.
• Ensure compatibility and integration of database solutions with clients’ existing systems, staying current with emerging database technologies and best practices.
• Oversee database performance tuning, optimization, and troubleshooting, ensuring high availability, disaster recovery, and security best practices are in place.

Qualifications:

• Bachelor’s degree in computer science, Database Management, Information Technology, or a related field.
• 10+ years of experience as a DBA Architect or in a similar leadership role, with a focus on Oracle and SAP technologies.
• Proven track record of successfully designing, implementing, and managing complex database projects.
• Expertise in various IT technologies and domains, including:
  • Database technology stacks (Oracle, SAP HANA, etc.)
  • Cloud computing (AWS, Azure, GCP)
  • Disaster Recovery and Backup systems
  • IT service management (ITSM)
  • Knowledge of migrating on-premises databases to the cloud
  • Knowledge of deploying IaaS, PaaS, or SaaS solutions
• Strong understanding of industry best practices and emerging database technologies.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic thinking and problem-solving skills.

Bonus points for:

• Experience in a client-facing role within an IT consultancy or advisory company.
• Relevant certifications such as Oracle Certified Professional (OCP), SAP Certified Technology Associate, or equivalent.
• Experience with AI and machine learning technologies.
• Proven track record of successfully leading large-scale database architecture projects.
• Strong understanding of business processes and the ability to align IT solutions with business objectives.

Title: Senior IT Architect (Consulting)

Reports to: VP IT Advisory Services
Location: Cairo, Egypt

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Uptime Institute is recognized globally for the creation and administration of the Tier Standards & Certifications for Data Center Design, Construction, and Operations, along with its Management & Operations (M&O) Stamp of Approval, FORCSS^® methodology, Efficient IT Stamp of Approval and Hybrid Resiliency Services. The Uptime Institute also operates a Global Network of member companies.

Uptime Institute, the Global Data Center Authority^® has office locations in the U.S., Mexico, Brazil, U.K., Spain, U.A.E., Taiwan, Singapore, Dubai, and Malaysia.

About the role:

We are seeking an exceptional Senior IT Architect to join our dynamic consulting team and play a pivotal role in guiding our clients' technology transformations. As a strategic thinker and hands-on expert, you will be responsible for designing and optimizing complex IT solutions that drive business agility and innovation.

Responsibilities:

• Lead the development of IT architectures: analyze client needs, define technology roadmaps, and design secure, scalable, and cloud-enabled solutions aligned with their business objectives.
• Deep dive into the latest technologies: Stay ahead of the curve in emerging technologies like AI, cloud computing, and automation, and advise clients on their strategic adoption.
• Bridge the gap between business and technology: Collaborate closely with stakeholders across business units to ensure IT solutions align with overall business goals and optimize efficiency.
• Mentor and inspire the team: Foster a culture of innovation and knowledge sharing, guiding architects and developers in their professional growth.
• Communicate effectively: Deliver clear and concise presentations to clients, stakeholders, and internal teams, both technical and non-technical.
• Manage projects with finesse: Oversee IT architecture projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.

Qualifications:

• A degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience as an IT Architect or in a similar leadership role.
• Proven track record of successfully designing, implementing, and managing complex IT projects.
• Expertise in various IT technologies and domains, including:
  • IT technology stacks (VMware, Oracle, Microsoft, SAP ,etc.) o Cloud computing (AWS, Azure, GCP)
  • Disaster Recovery and Backup systems
  • IT service management (ITSM)
  • Knowledge of switching on-premises infrastructure to a cloud o Knowledge of deploying IaaS, PaaS, or SaaS Cloud solutions
• Strong understanding of industry best practices and emerging technologies.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strategic thinking and problem-solving skills.

Bonus points for:

• Experience in a consulting environment.
• Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, VMware, Oracle, SAP, etc.)
• Experience in leading and mentoring teams.

Title: Senior Sustainability Consultant - Americas

Location: New York City region or Denver/Boulder area

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

About the role:

We are now looking for a Senior Sustainability Consultant to deliver sustainability projects in the Americas region – to be based in the New York City region or Denver/Boulder area with the ability to travel domestically and internationally as needed.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO will be responsible for:

• Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations;
• Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA);
• Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise; and
• Support regional sales managers in business development meetings and by presenting at conferences.

Experience

This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

The successful candidate will have exposure to developing and implementing sustainability programs in global organizations, with robust knowledge of technology, architectures, and related tools. Prior business experience with sustainability programs with a specific focus on ICT is required.

• The role holder will have detailed working knowledge of sustainability policies, trends, and regulations emerging in the IMEA region.
• The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
• The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
• The role holder will have specific experience in managing and or delivering sustainability-related projects with the enterprise or service provider sector in IMEA and around the world
• 5+ years of experience developing and delivering professional services in the data center industry.
• The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
• Experience interacting with regional regulatory or governmental agencies' current and emerging regulatory requirements in IMEA and the rest of the world is a plus.

Skills

• Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
• Fluent in verbal and written English with a preference for candidates that can also speak and write in Spanish.
• Bachelors degree in engineering, science, and/or business.
• Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
• Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
• Ability to think creatively, generate innovative ideas, question the status quo at our clients’ operations, and deliver effectively against challenging objectives
• Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
• Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
• The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
• First-hand experience working in an operational role, and demonstrating knowledge of relevant legislation and regulations affecting sustainability
• Excellent oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

If you are interested, please email a cover letter and resume to: [email protected].

Title: Senior Sustainability Consultant - Europe

Location: London, England

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

Uptime Institute has unparalleled expertise in helping organizations plan, build, operate, and optimize world-class digital infrastructure. With over 2,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations advance the detection and mitigation of ICT operational risk. In addition, our programs have a long history of identifying best practices for optimizing energy and other- resource consumption within resilient, reliable ICT infrastructure.

About the role:

We are now looking for a Senior Sustainability Consultant to deliver sustainability projects across Europe, to be based in London with the ability to travel domestically and internationally as needed.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

• Delivering Uptime Institute’s Sustainability Assessment (currently in beta testing) on-site at client locations.
• Assisting clients in developing their digital infrastructure sustainability and strategy plans by delivering Uptime’s Sustainability Strategy Gap Analysis (SSGA).
• Developing and delivering custom sustainability advisory solutions to meet unique client needs as they arise.
• Support regional sales managers in business development meetings and by presenting at conferences.

Experience

This is an important role aimed at improving our clients’ IT Estate's sustainability programs across facility operations and management, IT operations and infrastructure, and cross cutting areas such as greenhouse gas emissions and water usage. An understanding of infrastructure engineering/application engineering expertise is essential. The candidate should also have a working knowledge of IT equipment and systems; improving the efficiency and productivity of the IT infrastructure and systems will be a critical part of any sustainability strategy. Uptime is looking for individuals with 5+ years of experience with data center operations, design, or management, with a focus on driving sustainability-related projects and programs.

The successful candidate, working in conjunction with our existing experts, our Vice President of Sustainability Program Management, and CTO, will be responsible for:

• The role holder will have detailed working knowledge of the European/Global regulatory environment governing energy, procurement, management, water, greenhouse gas emissions, and circular economy and sustainability topic areas. This includes the European Energy Efficiency Directive, European Code of Conduct for Energy Efficiency in Data Centers, and other current and emerging regulatory requirements.
• The role holder will have a deep understanding of greenhouse gas accounting, sustainability disclosure frameworks, circular economy practices, and other common standards, frameworks, and metrics used to collect and report on sustainability programs for data centers.
• The role holder will possess first-hand knowledge of the Enterprise’s typical IT/ infrastructure estates and will have demonstrable experience working with IT management to successfully create and grow sustainability frameworks and capabilities within these organizations.
• The role holder will have specific experience in managing and/or delivering sustainability-related projects with the enterprise or service provider sector in Europe and around the world.
• Experience developing and delivering professional services in the data center industry is a plus.
• Knowledge of European energy and renewable energy markets.
• The role holder will be passionate about helping the global ICT sector to reduce its environmental impact and act as a good corporate citizen.
• Experience interacting with regional regulatory or governmental agencies is a plus.

Skills

• Strong technology and/or ICT experience obtained via a career in industry or another consultancy. This includes a strong understanding of typical data center electrical and mechanical systems.
• Fluent in verbal and written English plus at least one other language; French, Spanish, or German.
• Bachelors degree in engineering, science, and/or business.
• Knowledge of the latest data center infrastructure technology trends, and an appreciation of the opportunities and risks they present.
• Demonstrated ability to build effective relationships with multiple stakeholders across IT, facilities, sustainability, and compliance functions.
• Ability to think creatively, generate innovative ideas, question the status quo at our client’s operations, and deliver effectively against challenging objectives.
• Utilize analytical skills to identify and challenge perceived or actual conflicts between operational resilience and sustainability initiatives.
• Self-motivated and takes initiative to ensure our clients’ needs are met while ensuring high-quality deliverables.
• The ability to deliver bespoke and innovative approaches to make sure that our strategic legacy programs continue to evolve, maintaining our reputation as the leading expert on data center resiliency and reliability while adding a sustainability focus to our offerings.
• First-hand experience working in an operational role and demonstrating knowledge of relevant legislation and regulation affecting sustainability.
• Excellent oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work iteratively, delivering quickly and frequently to produce high-quality documents and outputs that require little to no rework.

If you are interested, please email a cover letter and resume to: [email protected].

Title: UK Technical Consultant

Reports to: Regional Technical Director
Location: London, England

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority^® is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

About the Role:

Reporting to the Regional Technical Director of the region while performing all consulting & technical responsibilities within the guidelines and standards defined by the Chief Technical Officer, the Technical Consultant role will be to deliver a variety of consulting & Certification services globally: conducting reviews of data center designs, documentation, and on-site testing of built environments to determine compliance with owner’s stated Tier functionality objectives and long-term operations goals in accordance with Tier Standard: Topology. Conduct on-site reviews of data center facility management processes and procedures against the Tier Standard: Operational Sustainability requirements. Develop narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes. Meet with data center teams, as required, to discuss findings and recommendations regarding all critical subsystems and their operation.

Evaluate the following data center subsystems:

• Utility Power
• Engine-Generator Plant
• Power Backbone
• UPS Systems
• Battery Systems
• Critical Power Distribution
• Cooling Plant
• Computer Room Cooling
• Fire Suppression
• Physical Security
• Loadbanks
• Mechanical and Electrical Control systems
• Lightning Protection
• Grounding
• Fuel Storage and Distribution
• Fire Detection

Evaluate the following data center management processes:

• Staffing
• Maintenance
• Training
• Life Cycle Planning
• Financial Management
• Space, Power and Cooling

As a member of the team, duties will also include supporting other team members in the delivery of assessments against the Uptime Institute Standards and assessment frameworks. The Consultant will assist in developing narrative-based reports, memos, or other deliverables that, in a clear, concise, and accurate fashion, document both shortcomings and solutions to achieving owner’s expected outcomes, meeting with data center teams, as required, to discuss findings and recommendations.

Work location is flexible.

In order to be successful in this position, Uptime Institute Professional Services seeks the following credentials and experience:

Required

• 5 – 10 years of experience in the design and construction of a data center facility infrastructure with specific experience in the systems delineated above
• Must be able to apply bottom-up approach in generating and analyzing complete data center design starting from IT load and number racks to;
  • Calculating white space area, UPS rooms, Power rooms, mechanical rooms, specialty spaces, generator rooms, equipment yards etc.
  • Analyze and interpret bottom-up power calculations including critical IT loads, critical mechanical loads and non-critical building loads
  • Analyze and interpret cooling load calculations for critical IT rooms, communication rooms, UPS rooms, Electrical rooms, mechanical rooms, control rooms and other non-critical areas
  • Analyze and interpret selection and sizing of capacity components including engine generators, chillers, pumps, CRAH units, CRAC units, Fan wall units, VRF units, UPS, DC rectifiers, DRUPS etc.
  • Analyze and interpret electrical engineering drawing packages (e.g. single line diagrams, plan-view layouts, panel schedules, etc.)
  • Analyze and interpret mechanical engineering drawing packages (e.g. single line diagrams, plan view layouts, equipment schedules, etc.)
  • Review and understand control schematics for engine generators, chiller plants, BMS systems and DCIM
• Experience in the startup and Commissioning of data center infrastructure
• A motivation to learn detailed aspects of data center
• A willingness to learn and apply the Uptime Institute Tier Classification System concepts.
• Acceptance of domestic and international travel requirements up to 40%
• Ability and motivation to work remotely.
• Excellent written and verbal communication skills
• Advanced communication skills to directly engage at various management levels within client organization.
• Adopt Uptime Institute methods and procedures in delivering services.
• Fluency in English – written and spoken.

Desired

• Experience in certifying data centers with Uptime Institute for TCDD, TCCF, M&O and TCOS
• Ability to critically analyze data center design and propose value engineering in aspects of design, operations and sustainability
• Experience is advising optimization is CAPEX, OPEX and PUE
• Experience in operating, or managing, a data center’s facility infrastructure with specific experience in the processes delineated above
• Experience with developing/justifying staffing and budget requirements.
• Familiarity with the training programs required for data center personnel.
• Experienced is evaluating third party contracts and SLA
• Engineering degree (mechanical, electrical, civil, industrial, facilities)
• Post-graduate degree
• Proven experience in delivering high reliability and high efficiency solutions.

Title: Vice President Sales – North America

Reports to: Chief Business Officer
Location: US based, remote

Overview

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute, the Global Digital Infrastructure Authority is headquartered in New York, NY, with main offices in London, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

The VP Sales North America is responsible for driving all commercial aspects of Uptime Institute market penetration and service delivery across the America and Canada.

The primary focus is the Uptime Institute Professional Services offerings, including but not limited to:

• Tier Certification of Design Documents, Constructed Facility, Operational Sustainability and accompanying preliminary/preparatory services.
• Education Courses and Portfolio Training.
• Facility Management Advisory and Data Center Portfolio Management
• IT & IT Infrastructure Advisory.
• Sustainability Advisory & Custom Consulting.
• Sustainability Strategy Gap Analysis (SSGA).
• Standardized, Comprehensive Infrastructure Sustainability Assessment (SCISA).
• Data Center Custom Consulting.
• Management & Operations Stamp of Approval.
• Data Center Risk Assessment.
• Site Infrastructure Assessment.

In addition, VP Sales North America is responsible for driving and promoting all other services either existing or to be developed.

This includes growing the Uptime Membership Network in the North America region, in conjunction with the Regional and Global Network Directors is also part of the role of the VP Sales North America.

The principal objective is to increase, on an ongoing basis, Uptime Institute consulting and certification revenue in North America, but also to participate in appropriate product/service development, construct and execute a market strategy, and to ensure that services are delivered in a manner consistent with Uptime’s goals.

This position will be based in the United States and will report directly to Chief Business Officer, based in Dubai.

This position involves close coordination and collaboration with the following individuals or groups: CTO; Marketing; Content & Publications; Business Support Services; Project Management; and Events. All service delivery protocols are overseen centrally, so this position will be responsible for ensuring adherence among consultants, as well as ongoing reporting to technology and project management stakeholders.

The primary responsibilities will include, but are not limited to the following:

• Drive increased revenue generation associated with Uptime Institute Professional Services offerings.
• Manage the Sales team in the North America region.
• Manage the capture and assignation of incoming leads and ongoing industry outreach, including education of the industry regarding these offerings and the IP upon which they are based.
• Directly develop new leads, opportunities, and relationships
• Directly manage maturing strategic-level/high-value leads, supporting scope and price negotiation culminating in a proposal, and initiating the contract phase.
  • Continue to serve, and/or transition, existing Strategic Accounts that are not centralized in Europe.
• Maintain timely and accurate revenue and account management information and tracking through Uptime Institute’s CRM (Salesforce) and provide regular forecasting and other reporting to senior management.
• Support, directly and on a sustained basis, the Marketing Group’s development of a short- and long-term marketing strategy for Europe and support its execution.
• Travel in support of Uptime Institute events and on-site business development efforts domestically (and internationally on a selective basis).
• Directly support service delivery, for and beyond Strategic Accounts, as circumstances warrant.