Professional Services

Digital Resiliency Assessment

Many organizations have complex infrastructures made up of multiple data centers, colocation facilities and the cloud. While these infrastructures offer new capabilities, widely distributing your core IT business services across hybrid structures can greatly reduce the level of control and visibility available.

Our Digital Infrastructure Resiliency Assessment provides IT executives and staff with a thorough evaluation of risks, as well as the expected performance of critical services that span data centers, colocation facilities and the cloud. A digital infrastructure resiliency assessment can offer valuable insights into the overall performance of a complex system.


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Has Hybrid Adoption Introduced Unknown Risks In Your Organization?

IT Outages can be Attributed to Infrastructure Failures by Cloud & Colocation Suppliers

If you adopt a hybrid infrastructure, your colocation and cloud partners become a key part of your mission-critical operations.

This increases your risk due to dependency on an outside partner. What happens if they experience an outage or service degradation event?


Causes & Consequences of Data Center Outages

of IT Executives Reported Increasing Concern Over Outages Compared to the Year Prior

Cloud and colocation services are becoming more popular at the same time that IT outages are becoming more costly than ever before.

Partner service-level agreements (SLAs) outline contractual obligations in the event of an outage, but who is ultimately responsible for protecting your enterprise's brand and reputation, which can greatly suffer if service is interrupted?


Data Center Industry Survey Results

of Cloud Customers Who Have Been With Their Provider For Less Than 24 Months

While owned and operated infrastructure is battle-tested and known for solid performance, many hybrid infrastructure deployments are new and still learning the ropes.

How will your new providers perform when it matters most?


  Cloud Adoption Data and Guidance

An Independent Evaluation of an Organization’s Hybrid Infrastructure

Our Digital Resiliency Assessment reviews your organization's complex infrastructure and provides a measurement of how well it can deliver on specific IT services. We review the components individually and look at how they are connected and managed. Then, our team identifies key areas to focus on and any weak links. This information provides a roadmap for making adjustments to staffing, processes or technology, as well as guiding future spending decisions and strategic investments.

Another element that can come from the assessment is Tier Certification. The Tier Standard of Uptime Institute is globally recognized for measuring reliability and performance. Organizations that achieve Tier Certification display a commitment to excellence and can find high levels of uptime and efficiency.

Quantify Risk

With a Digital Resiliency Assessment, we evaluate the interactions between each component in your hybrid infrastructure and figure out how it behaves as a holistic service delivery system.

Assess Resiliency

This assessment provides IT executives and staff members with a holistic measurement of the strength of the system at the application and service level. Executives can then better align business requirements with the capabilities and limitations of the hybrid platform.

Take Action

Our Digital Resiliency Assessment culminates in an in-depth resiliency report that covers the expected performance of specific business services, along with a list of vulnerabilities and practical recommendations for improvement.

Five Elements of the Digital Resiliency Assessment

The Digital Resiliency Assessment considers each functional area independently. These areas can be optimized to ensure deliverable IT services that meet business requirements without interdependencies.


The organizational structure should align resilience capabilities with business priorities.


Dependencies and investment priorities match up to business needs.


We conduct an evaluation of platform performance, driving visibility and the control of IT services.


We assess network architecture, redundancy and performance testing processes.

Data Center

Infrastructure redundancy and operational rigor should align with workload priorities.

Outlining the Assessment Process

Phase 1

Data Gathering
Uptime Institute consultants will collect data about your organization's structure, hybrid IT infrastructure and resiliency objectives. This initial phase identifies the current state of your hybrid infrastructure, third-party service and partner dependencies and key stakeholders. All of this research is in preparation for the on-site workshop.

Phase 2

On-Site Discussions
Uptime Institute consultants will conduct in-depth on site reviews with key stakeholders to understand business objectives, map existing architectures, quantify organizational risk tolerance, identify critical services and review IT management and operations processes.

Phase 3

Delivery of Assessment
Once the digital resiliency assessment is complete, Uptime Institute consultants will prepare an in-depth report covering the expected performance of specific business services. They will also deliver a scorecard outlining your resiliency effectiveness aligned around the five focus areas of the assessment.

The World's Leading Brands Look to Uptime Institute for IT Resiliency Expertise

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